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CaptivateIQ

CaptivateIQ

Overview

What is CaptivateIQ?

CaptivateIQ in San Francisco offers their flagship sales commission management product designed to enable companies to manage and tailor mission critical sales incentive compensation programs for their workforce.

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Recent Reviews

Excellent tool!

10 out of 10
January 31, 2024
Incentivized
In my role, my commission rate is different when I sell SaaS vs prepaid advertising media vs advertising media in arrears. These payments …
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Transparent Pay!!

8 out of 10
January 08, 2024
Incentivized
Verifying commission payouts - we use this for monthly commission reports so as AEs we can verify our sold accounts are all being …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 8 features
  • Sales compensation process automation (312)
    8.9
    89%
  • Sales compensation plan creation (271)
    8.4
    84%
  • Sales compensation dashboards & forecasting (281)
    8.3
    83%
  • Complex sales crediting (245)
    8.3
    83%

Reviewer Pros & Cons

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Pricing

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What is CaptivateIQ?

CaptivateIQ in San Francisco offers their flagship sales commission management product designed to enable companies to manage and tailor mission critical sales incentive compensation programs for their workforce.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.captivateiq.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Visdum?

Visdum is a Sales Compensation System built to help companies manage and optimize sales incentives, to produce a motivated sales team. Visdum is a no-code SaaS platform that allows companies to design and automate any compensation plan, with the flexibility to add SPIFFs, Bonuses, and Kickers.…

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Features

Sales ICM

Features around incentive compensation management for sales

8.2
Avg 7.7
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Product Details

What is CaptivateIQ?

CaptivateIQ is an agile commission solution, enabling companies to consistently align revenue teams with evolving business goals.

CaptivateIQ offers companies like Gong, Figma, and 1Password the ability to build any commission plan, save time in payout processing, and motivate sales reps with real-time visibility into earnings.

CaptivateIQ gives finance, operations, and sales teams insights and control over their incentive compensation programs – so that they can better adapt to change, and more easily tailor plans to meet the current needs of their business.

For more information, visit www.captivateiq.com.

CaptivateIQ Features

Sales ICM Features

  • Supported: Sales compensation plan creation
  • Supported: Complex sales crediting
  • Supported: Sales compensation process automation
  • Supported: Incentive auditing/regulation compliance
  • Supported: Sales compensation dashboards & forecasting
  • Supported: Incentive modeling
  • Supported: Agile incentive strategy
  • Supported: ICM mobile visibility

CaptivateIQ Screenshots

Screenshot of Automatically syncs commission data to power commission reports in real-time across every team. Data sources can be integrated directly into the commission system.Screenshot of Customized user access and visibility into commission plans and data to meet security and compliance requirements.Screenshot of The Approvals workflow, where reps and managers can ensure every payout is correct before it’s distributed.Screenshot of Displays for business performance by team, comp plan, territory, or any other metric to make data-driven decisions.Screenshot of The reps' view into earnings, with a homepage and customizable commissions statements that outline how much they've earned, details by deal, and future earning potential to keep them motivated.

CaptivateIQ Videos

CaptivateIQ offers teams an easier way to track and manage commission plans so that finance, ops, sales, and leadership teams are all aligned.
CaptivateIQ Dashboards enables Commissions Admins and leadership to see if their incentives are driving the right behaviors among their reps.
CaptivateIQ's Rep Experience gives sales teams complete visibility into earnings, so they can focus on driving results.
When Commissions Don't Go Exactly to Plan
Why ASC606 Matters for People Besides Accountants

CaptivateIQ Competitors

CaptivateIQ Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

CaptivateIQ Downloadables

Frequently Asked Questions

CaptivateIQ in San Francisco offers their flagship sales commission management product designed to enable companies to manage and tailor mission critical sales incentive compensation programs for their workforce.

Xactly Incent, Spiff, and Performio are common alternatives for CaptivateIQ.

Reviewers rate Sales compensation process automation highest, with a score of 8.9.

The most common users of CaptivateIQ are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(475)

Attribute Ratings

Reviews

(1-25 of 136)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use CIQ to calculate sales reps commission payouts, the main business problem is the automation and streamlined process that the CIQ solution provides, it eliminates human error
  • calculates the commission accurately
  • Reporting
  • Cloning existing plans
  • Creating plans from scratch without support
  • test environment isn't 100% replicated from production
  • More reporting functionalities
Very user friendly, easy to use for the sales reps also on the app
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use CaptivateIQ to track and approve commission payments for the sales department. The product clearly lays out the metrics commissions are tied to and makes it easy to cross-check payments. We also use the product to track progress on sales teams to provide metrics to the rest of the company.
  • tracks metrics commission is tied to
  • delivers commission statements to team
  • review and approve payments in timely manner
  • enhanced UI; better viewing experience for user
  • better mobile capabilities
  • simplified correction administration
CaptivateIQ is well suited for a company that needs to track, administer and easily approve or clarify commission statements.
January 05, 2024

CaptivateIQ is great.

Score 9 out of 10
Vetted Review
Verified User
Incentivized
mainly used it as a commission statement platform. Easy way to see how much i earned and how. Also made it easy to see how on track I was to quota and my on target earnings. Instead of manually sending it out to the sales reps, we all received it at the same time and was able to accept it with a click of a button.
  • ease of use
  • clearly see earnings
  • There were mistakes sometimes, not sure if that's user error or platform errors
easy to see how much i earned and where it came from.I think all sales orgs should have this platform
December 29, 2023

CaptivateIQ Commissions

Score 9 out of 10
Vetted Review
Verified User
Sales Compensation. We used to use Excel to calculate commissions but with dozens of commission plans and multitudes of variations of those plans and ramp plans, etc., it just made sense to move to a commission system. We wanted it to pull directly from our CRM and output to our ERP. It's only been a couple of months but there has just been a lot of good feedback and they especially love the commission report that is available to them.
  • Pull data from CRM
  • Export to ERP
  • Commission Reports
  • Easier to input new templates
  • Fewer complexities so that we don't need a consulting partner
  • Better mobile experience
This is way better than having Excel sheets that take a while to complete and having to have constant discussions on what is correct and incorrect. This system allows users to make disputes within the system and can be handled within the system rather than through email. So it is all trackable and reportable.
Drew Hultgren | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use CaptivateIQ for our quota-carrying sales rep commission calculations and pay statements. We are processing commission monthly, and implementing Captivate has given us the ability to process pay with accuracy quickly, as well as provide pay statements to our team in a transparent manner. This has solved a plethora of pay friction and eased the time spent on calculations.
  • Ease of use.
  • Customization
  • End user transparency.
  • Historical accuracy & records.
  • Simplified plan organization and management.
  • Easier user management.
  • Individual record locking.
Captivate IQ is well-suited for sales teams of any size. Its ability to handle multiple, complex plan management allows for any amount of reps or level of complexity to be built in, allowing any organization to benefit from its automation and platform. We've changed our plans massively each year, and it is able to handle these changes with ease. It does seem as though it pairs better with SFDC. We use Hubspot, and this works okay, but our integration sometimes lags or needs a heavier lift to adjust.
Rashad Nilamdeen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
CaptivateIQ serves as the backbone of our sales compensation system. It allows us to create and manage complex compensation plans tailored to our unique sales processes at MaintainX. One of the main benefits is the ability to seamlessly integrate with Salesforce to pull our data into our CaptivateIQ instance, which being able to control and filter the inflow of data via SOQL query, while simultaneously applying formulas at the point of entry, which is crucial to us in our use case.
  • Salesforce integration
  • Custom Reporting and Analytics
  • Straightforward UI
  • Loading times
  • Lack of Offline Access
  • UI customization
It is very well suited to users who are well versed in PowerBI or Excel and are comfortable using Array formulas. It is quite agile to set up a comprehensive commissions system. It is not suitable for users who are not comfortable with spreadsheets/ formulas, or without the ability to maintain or reconfigure systems of this nature. A good understanding of database structures would also be a big help.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We implemented CaptivateIQ in order to provide greater transparency into commissions and compensation. CaptivateIQ allowed us to migrate off of Excel spreadsheets and manual PDF statements to an automated, dynamic system.
  • CaptivateIQ nets complex calculations down to simple line items
  • CaptivateIQ consolidates commission information into easily customizable and readable statements
  • CaptivateIQ provides a single platform to process, distribute, and represent commission information
  • CaptivateIQ has improved a lot, but still could use further refining to reduce the complexities of joins/filters - especially with regards to reporting
CaptivateIQ is a great tool for transitioning away from Excel and into a more dynamic platform with increased transparency for users. The ability to securely present commission data to employees along with the capability for users to submit inquiries directly from their statements allows for ease and traceability of communication. In companies supporting either a larger number of sales employees and/or a variety of commission plan types, CaptivateIQ reduces the complexity and effort of accurately calculating payments.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
CIQ is a one-stop shop to house all of our commission plan documentation as well as allows me to build all the logic to automatically calculate commissions each month, track attainment, and build useful reports and dashboards. We have 14 different types of plans spanning 50+ commissionable employees so this tool is a must-have for us.
  • It is highly customizable to be able to create logic for all different types of commission plans.
  • Statement Designer is so sleek, and end users love it.
  • Provides exceptional support for their tool.
  • Fantastic and frequent webinars and communication of product updates and launches.
  • Creating reports and dashboards as an admin due to where the data is pulled from.
  • Historical reporting functionality based on data storage.
  • Standard Payout Date renamed to commissions earned date.
Saves me over 60 hours a month! The most flexible tool for calculating commissions and designing user-friendly statements. They have top-notch support and being able to customize the way your organization needs is imperative.
October 17, 2023

Happy CaptivaeIQ user

Trey Tanner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use CaptivateIQ to help organize our commission for the month. It is a very helpful tool so I know exactly what I will be making.
  • Ease of use
  • Great customer support
  • Very organized
  • There is nothing I would change
CaptivateIQ is awesome for people earn their money on commision
October 17, 2023

CaptivateIQ user

Stephen Beh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use it to see our incentive payout and to see what my team is getting paid. It helps to see what I'm trending towards for quota. I also direct my team to CaptivateIQ to answer any incentive-related questions. I like that it's clear and breaks it down by line item to see all the info related to incentives.
  • handling inquiries
  • seeing and forecasting my payout
  • i'm actually ok with the functions for now
depends on how complex the KPIs are in your organization. For the most part it does the job.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use CaptivateIQ to calculate and manage commissions for several of our teams including Sales Development, Sales Representatives, Account Management, and related VPs. The platform helps us process large data sets and summarize the results for review by management and payees. Some of the plans utilize direct syncs between our company's data platforms and CaptivateIQ, and some currently use manual uploads.
  • Customer Service - the team assigned to work with us has been great. They are always prompt in getting back to us and helping make updates to existing plans and building new teams.
  • New features - they are constantly implementing new features and process improvements
  • User interface - the platform is easy to use and navigate
  • Pre-processing reporting - it would be great to have some of the reporting features available in a test environment as we work through the data each period
  • Downloads sometimes route you to the "Jobs" page, and sometimes just download--would be great if they always just downloaded
I really like the functionality to build out commission plans for larger and/or more complicated teams/plans. Sometimes we will have an individual on a unique plan--we don't always take the time to build out those one person special plans within CaptivateIQ and just calculate manually.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
I process commissions for the GTM org in the company. This is meant to be an alternate method of processing commissions rather than excel.
  • The product interface is great. The statement design is aesthetic to review.
  • I do like how it integrates directly with Salesforce.
  • I do also like the reviewer process that the system provides.
  • The support team are hardly responsive, especially the architects.
  • The commission plans are also very hard to clone year over year and it really requires someone a significant time investment to ensure that the commission plans are set up correctly.
  • I also hate how you cant export all the payrolls at once.
If you have commission plans that have minimal changes year over year, this is a great software. The calculations are accurate and the interface from the user's perspective is very aesthetic. However, my primary concern about this is that if your company re-evaluates its compensation plan each year based on business needs, the commission plans are very difficult and time-consuming to create each year. It requires significant amount of time to implement the plans, and the support team from CaptivateIQ are very slow to respond.
April 11, 2023

Easy to use

Score 9 out of 10
Vetted Review
Verified User
Incentivized
CaptivateIQ makes it so easy for me to see my commission statements. We used to track them in Google Sheets and they were a pain.
  • Makes it easy to see my commission each month
  • Easy to track my annual performance
  • I wish we could add in my base salary as well so I could see my total compensation for that pay check.
Best for organizations that have a sales team of over 10 since their commissions are easily calculated based on metrics in their crm.
April 11, 2023

Make getting paid fun

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Forecast and verify pay. All of my commissions are entered and improved inside of the site.
  • User friendliness
  • Easy interface
  • Accuracy
  • Mobile dashboard
  • Tax information
  • Compare to last year same period
It is great for a commission based job. When salary doesn’t change months to month it’s probably not neccesary
April 09, 2023

Great tool for an IC

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use CaptivateIQ to manage commission payments. For me as a rep, CapitvateIQ gives me clarity on my payouts and helps me ensure I am paid correctly for business I close. For the business, this reduces the amount of back and forth with finance whenever someone has a question about their commission payout. The main thing here is transparency for both sides
  • User Interface
  • Clear Data Outputs
  • Historical Records
  • Payout preview doesn't always load, or loads slowly
  • Notifications/integrations would be helpful i.e. Slack pings
  • Not clear what the payout review/approval process is
I think this is a great tool at a company that has grown to the point that managing commission payouts with spreadsheets isn't viable. It offers a lot of simple but smart functionality for the individual rep. It also works very well for sales organizations where the commission is based on ARR variance. I am not sure how it would handle organizations with a different commission structure i.e. commission based on retention.
Adam Preda | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use CaptivateIQ to see our monthly commission, which deals have closed and when they closed. Along with the projection of our monthly quota. The total payout and how much we are getting paid out for each meeting we book. We also use it for reporting to our managers on monthly performance.
  • Commission tracking
  • Payout reviews
  • Estimated payouts
  • Bugs
  • Staying up to date daily
  • Sharing with co workers
It is best suited for automating commission tracking and commission payouts. Each month all we have to do is review our commission and approve the payout. Which hasn’t been wrong in the year I’ve used it. I know there are more capabilities but it seems to work really well just for tracking and approving commission payouts
Score 9 out of 10
Vetted Review
Verified User
Incentivized
CaptivateIQ is used to track sales commission and variable pay. It helps finance and sales properly track each account executives annual recurring revenue attained to date, per quarter, and per month tied to their target sales numbers. You are able to modify individual views in order to fit the needs of the end user and company.
  • Easy to use
  • Ability to modify views for different purposes
  • Dashboards are very helpful to quickly find what is needed
  • Previews of future quarters are sometimes inaccurate
  • Occasional slowness in painting a page - waiting for data to load
Suited for any scenario where a company or individual needs to track sales commissions for both account executives and inside sales reps. Finance teams often comment on its ease of use and ability to track accurately. It would not be appropriate for tracking anything else outside of sales that I am aware of.
April 04, 2023

Review by an End User

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It gives us piece of mind that our commissions are going to be correct. We are able to see if any issues will arise before we get paid. This tool allows me to plan my house budget in advance by letting me know how much I expect in pay a few month from now.
  • Secure to log on
  • Simple interface
  • Easy to navigate
  • Site is slow sometimes
  • Would like to see new features
  • Would like to have ability to change input to see how much more money I would make if a deal closed
We just use it for commission. It works pretty really well for what I use it for which is to give all the strategic account managers the ability to see how much they get paid on deals they close. It isn’t suited to give you an idea of how much taxes would be taken out of your paycheck
April 04, 2023

Sales Rep Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
To check commissions, very easy to use for a sale rep. I really enjoy the interface and how it enables me to quickly and easily see what it is that I need to look for regarding payments data from my sales job. I do not need to manually track my comissions and deals against % targets thanks to this easy to use software.
  • Commissions tracking
  • Equity tracking
  • Paycheck tracking
  • Easy to use
  • Better than Xactly
  • UI
  • Integrate w/ ADP for more data
  • Easy to use
  • Better than Xactly
Works good, a lot more user friendly compared to Xactly that I used several years back.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use this utility to manage and track our commission payouts.

It gives us a nice dashboard to be able to track how many sales we have made and what commission amount is associated with each sale.

There are nice graphical widgets that show how sales contribute to overall quota attainment.

My use case is as a user.
Our organization has been using this tool since I came onboard and I find it very helpful and useful.

Trying to track and calculate all of this information would be a big headache.
  • Detailed analysis of sales and how they break down into various commissions.
  • Widgets that present information in various ways.
  • Simple to navigate home page.
  • Responsive design of payout page so more widgets can live side-by-side.
  • More information presented on home page. Or replace "tasks" widget on home page with something else if there are no tasks.
  • Maybe combine inquiries and reviews into a single page / tab since those appear to be logically related but currently live in separate pages.
Its great for sales teams to break down commissions.

I don't know how well it would work for other use cases. It seems purpose built.
March 31, 2023

Everyday User

Elfaz Kenfe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use it to make sure my reps are paid correctly. It gives my rep the ability to see what they are being paid on. As well as the ability to see accounts they received relief or exceptions on
  • Commission breakdown
  • Forecasting potential payout
  • Finding errors
  • The improvements I can think of are more on our end
  • For what I use it for it's perfect right now
For my purpose of seeing my reps commissions and them seeing it as well it works as intended
Score 8 out of 10
Vetted Review
Verified User
Incentivized
In my current position I use CaptivateIQ for our commission structure on tracking our monthly commission as an individual. This is simple for the Implementation Team here and I am pretty sure our Customer Success Team as well utilize CaptivateIQ for their commission as well.
  • Internal Inquiries
  • Tracking Data
  • User Friendly
  • Reporting capacities to pull yearly reports
  • Maybe adapt to more of a statement systems to better understand monthly intake
CaptivateIQ is user friendly and it very easy to submit internal inquires if something is wrong with the report or if you have any questions on what was submitted. Easy way to communicate as well with internal employees in regard to messaging and being able to response to internal employees via CaptivateIQ.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use CaptivateIQ to quickly analyze, confirm, and approve my commissioned sales.
  • Provides running annual sales, as well as those within the month
  • Ease of review and approval workflows
  • Font sizes could be larger in some areas
Great for sales teams of all sizes, easy to open, use, approve, and get PAID!
March 31, 2023

CIQ is great

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use CIQ to track performance as well as review the accuracy of the commission payouts. The line item details it provides ensure my team is paid appropriately and can quickly be remedied.
  • Detailed payout
  • Syncs with payroll
  • Friendly UX
  • Nothing comes to mind
It ensures the team is paid appropriately and in a timely manner. We really only use it for payout reviews but this is important because if employees are not paid correctly, they are not happy.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a business development associate, a big part of my paycheck comes from commissions, and this changes from month to month. Before we used CaptivateIQ it was always somewhat of a guessing game knowing what our check would look like but now we have full visibility and access to make inquiries if needed. <br>I also really enjoy how intuitive it is, it's very easy to find what you are looking for and get the full picture of where you were to quota and how much your commission check will be.
  • The user experience is very intuitive and has a nice look to it too
  • Super easy to make inquiries is we think there's an issue with our check
  • Sycns great with SFDC
  • Report Load Times can sometimes be slow
  • Would be nice to have some more built in reports
It's awesome to be able to clearly see what my paycheck will look like, everytime I get the email letting us know our comp statement in CaptivateIQ is ready to be reviewed I get excited! We get to see exactly what each deal was and how much we get for it.
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